14 Day Refund Policy

What’s the refund policy?

Due to the nature of digital downloads, we only offer refunds on a case-by-case basis. A refund is eligible 14 days from the date of purchase, only with proof of purchase found in your order confirmation email.

If you have any issues with a product, or notice a flaw or error, please contact us within 14 days so we can try to rectify the issue. We are happy to issue you a refund if your product is proven to be defective, or not as described.

By completing a purchase, you agree that the issue of a refund will be made by the sole discretion of the Code Black Samples team, and that all decisions made by the Code Black Samples team are final.

Please note that we can not make any guarantees for use of our products with illegally downloaded or cracked software.

 

Furthermore, Code Black Samples does not refund products if:

  • You have changed your mind on the purchase or have found an alternative
  • You no longer need or want the purchased product
  • You are unable to use the product due to software or hardware limitations, example: you do not own the compatible synthesizer for the purchased product
  • You do not have the sufficient knowledge or skill to use the product

 

How can I request a refund?

Please send an email to support@codeblacksamples.com with your refund request.
Be sure to include your full name, address, reason for requesting a refund on your purchase and your order confirmation number as proof of purchase. A member of our team will assess your request and respond.