What’s the refund policy?
Due to the nature of digital downloads, we don’t offer refunds once a download has started. You agree to this at checkout when you choose immediate access.
If there’s a problem with a product, for example a file is faulty or it isn’t as described, contact us within 14 days of purchase with your order number and we’ll fix it or refund you.
Please note that we can not make any guarantees for use of our products with illegally downloaded or cracked software.
Furthermore, Code Black Samples does not refund products if:
- You have changed your mind on the purchase or have found an alternative
- You no longer need or want the purchased product
- You are unable to use the product due to software or hardware limitations, example: you do not own the compatible synthesizer for the purchased product
- You do not have the sufficient knowledge or skill to use the product
How can I request a refund?
Please send an email to support@codeblacksamples.com with your refund request.
Please include your name, your order number and the reason for your request. A member of our team will assess your request and respond.